THE SEVEN “C’S” (COMPETENCIES) OF ORGANIZATION EFFECTIVENESS
The COER Survey
Individuals and organizations today are experiencing greater stress levels from constant change and challenged business performance more than times past. Many hours and dollars are spent conducting surveys on leadership, climate, and culture to assess and better plan for the future often without any tangible and measurable impact on outcomes. What is not measured is how effective and aligned the vision and strategy are across stakeholders and with the softer areas of leadership, climate and culture; how these all affect the organization’s performance and results; and how prepared the organization is for the future. The COER survey measures all of these focus areas.
The competencies measured in the COER survey underpin an overall working theory that for an organization to be effective it needs to be clear about its direction (Consideration), be effective in its delivery capacity (Contribution), have an adaptive and supportive culture (Cooperation), show a willingness to take risks (Courage) and realistically assess its outcomes (Completion). In addition, these areas are interdependent, each affecting the other. The survey assesses not only the level of effectiveness within competencies and sub-categories but also the level of integration amongst them, identifying mutually supportive factors as well as gaps that need more focus.